Shipping policy

Order Processing

• We strive to process all orders within 1-2 business days after receiving your order confirmation email. This excludes weekends and holidays. Once your order ships, you'll receive another notification.

Shipping Costs

• Shipping costs are calculated based on your order and destination. These costs will be clearly displayed at checkout before you complete your purchase.

International Shipping

• We're happy to ship internationally! Shipping costs and estimated delivery times will be calculated and shown at checkout.

Lost Packages

• If you haven't received your order within the estimated delivery timeframe, please contact us within 7 days of the expected delivery date.
• We'll investigate lost packages using the provided tracking number. Refunds will only be processed if the tracking confirms the package is lost.
• Please double-check your shipping address when placing your order. We're not responsible for packages lost due to incorrect addresses provided by customers.

Thank you for choosing SoleGuardUSA!